Refund and Returns Policy

Thank you for shopping with naftillia. We want you to be completely satisfied with your purchase. Please review our returns and refunds process below.

1. Eligibility for Returns

We accept returns for items shipped within the United States. To be eligible, items must be:

  • In new, unused condition

  • In original packaging

  • Accompanied by proof of purchase

2. Return Window

You have 30 days from the delivery date to initiate a return.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Email us at Support@naftillia.com or fill out the contact form on our website with your order details, including:

    • Order ID

    • Full name

    • Email address

    • Phone number

    • Photos of the item

  2. Our customer support team will review your request and, if approved, will provide you with a prepaid shipping label.

  3. Pack the item securely, attach the provided shipping label, and send it back to us.

4. Restocking Fee

We do not charge any restocking fees.

5. Defective or Damaged Items

If you receive a defective or damaged item, we will provide a replacement or a full refund at no additional cost.

6. Refund Process

  • Once your returned item is received and inspected, we will notify you about the status of your refund.

  • If approved, your refund will be issued promptly to your original payment method, typically within 2 business days.

7. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us:
Email: Support@naftillia.com
Phone: +1 (725) 977-9823
Address: 3330 E Tropicana Ave, Las Vegas, NV 89121-7339, United States

8. Changes to This Policy

We reserve the right to update this Refund and Returns Policy at any time. All changes will be posted here and take effect immediately.