Frequently Asked Questions
Last Updated: August 3, 2025
Orders & Processing
How do I place an order?
Browse our collection, add your favorite items to the cart, and follow the checkout instructions.
How long does order processing take?
All orders are processed within 1–2 business days (Monday to Friday).
Can I change or cancel my order?
If your order has not shipped, contact us immediately at Support@naftillia.com or call +1 (725) 977-9823.
Shipping & Delivery
Where do you ship?
We currently ship to addresses within the United States only.
How long does shipping take?
Delivery typically takes 3–4 business days after your order is shipped.
Is shipping free?
Yes, we offer free shipping on all orders.
How do I track my order?
You will receive a tracking link by email once your order has shipped.
Returns & Refunds
What is your return policy?
You can return any unused item in original packaging within 30 days of delivery. Proof of purchase is required.
How do I request a return or refund?
Email us at Support@naftillia.com or use our contact form with your order details and photos of the item.
How long does it take to receive my refund?
Once we receive and inspect your return, refunds are processed within 2 business days.
Payments & Billing
What payment methods do you accept?
We accept payments exclusively via PayPal. You may use your PayPal account or pay with any major credit or debit card through PayPal.
Are my payments secure?
Yes, all payments are processed securely through PayPal’s encrypted platform.
Who do I contact for billing issues?
Please email Support@naftillia.com or call +1 (725) 977-9823.
Contact & Support
How can I contact you?
You can email us at Support@naftillia.com, call +1 (725) 977-9823, or use the contact form on our website.
Where are you located?
3330 E Tropicana Ave, Las Vegas, NV 89121-7339, United States.
How quickly do you respond?
We aim to reply to all inquiries within 24 hours during business days.