frequently asked questions
what products do you offer?
we specialize in home appliances, including refrigerators, freezers, ice makers, beverage centers, wine cellars, dishwashers, microwave ovens, ranges & cooktops, laundry appliances, small kitchen appliances, heating & cooling solutions, and vacuums & floor care.
where do you ship?
we currently ship to addresses within the united states only.
how much does shipping cost?
shipping is always free on all orders—no minimum required.
how long will my order take to arrive?
orders are processed within 1–2 business days (monday to friday). delivery typically takes 3–4 business days after shipping.
how do i track my order?
once your order ships, you will receive an email with a tracking link. you can also visit our
order tracking page
and enter your order id for real-time updates.
what payment methods do you accept?
we accept secure payments via paypal. you can use your paypal account or pay with any major credit or debit card through the paypal checkout system.
can i return an item if i change my mind?
yes! we offer a 30-day, no-questions-asked return policy. items must be unused, in original packaging, and include all accessories and manuals.
how do i start a return or exchange?
contact us at Support@naftillia.com with your order id, name, and reason for return. we’ll provide return instructions and, if eligible, a prepaid return label.
do you charge restocking fees?
no, we never charge restocking fees.
is my information secure?
yes, your privacy is important to us. all orders are processed using secure, encrypted checkout. you can review our
privacy policy
for full details.
who operates naftillia?
naftillia is operated by julie anna palmer as an individual (not a registered company), based in las vegas, nevada.
how can i contact support?
email us anytime at Support@naftillia.com or call +1 (775) 980-2199. we aim to respond within 24 hours.